Terms of Service

Important booking conditions and service agreements

Last updated: January 2025

Quick Summary

By booking with Skyward Safari Adventures, you agree to these terms. Key points include:

Booking & Payment

Deposits required, full payment 30 days before travel

Cancellation

Tiered refund policy based on cancellation timing

Travel Insurance

Strongly recommended and may be required

Table of Contents

1 Acceptance of Terms 2 Booking & Payment 3 Cancellation Policy 4 Travel Documents 5 Responsibilities & Liability 6 Force Majeure

Welcome to Skyward Safari Adventures! We're thrilled to be your trusted safari partner, crafting unforgettable wildlife experiences in Kenya, Tanzania, and beyond. Before we embark on this incredible journey together, please take a moment to go through our Terms & Conditions to ensure clarity and a smooth adventure.

1. Safari Inclusions & Exclusions

1.1 Inclusions

  • Accommodation at carefully selected hotels, lodges, or camps.
  • Meals as specified in the itinerary.
  • Transportation by Safari Van or 4X4 Safari Land Cruiser.
  • Guided game drives with a professional English-speaking guide.
  • Nairobi City Tours (max 2 hours).
  • Guided nature walks.
  • Bottled water while on safari.
  • Return airport transfers.
  • Government taxes and levies.

1.2 Exclusions

  • International airfares and travel insurance.
  • Personal expenses and optional activities.
  • Tips and gratuities.

1.3 Optional Activities

  • Maasai Cultural Village Visit – $30
  • Hot Air Balloon Safari – $450
  • Horse Rides – $220
  • Bush Meals/Sundowners – $25
  • Night Game Drives – $30 to $120 depending on the park

2. Booking & Payments

  • 25% deposit required to secure booking; 75% due upon arrival.
  • Full payment required for bookings within 7 days of departure.
  • Accepted methods: Bank Transfers, Mpesa, Online Payment, Cash (USD or equivalent).
  • Prices are in USD and subject to change based on taxes, fees, and exchange rates.

3. Cancellation & Refund Policy

  • 60+ days before departure: Full refund minus processing fee.
  • 30-59 days: 50% refund.
  • Less than 30 days: No refund, but rescheduling is possible.
  • Non-refundable fees (e.g., hotel bookings) will be deducted from refunds.
  • We offer full refunds or alternatives if we cancel due to force majeure.

4. Travel Documents & Health

  • Ensure valid passport (6 months+) and visa requirements.
  • Yellow Fever vaccination may be required.
  • Malaria prevention and travel insurance are recommended.

5. Safari Conduct

  • Follow guide instructions and respect wildlife.
  • Accommodation types vary; dietary restrictions must be communicated early.
  • Soft-sided bags, max 15kg per person, are recommended.

6. Changes & Modifications

Client-initiated itinerary changes are subject to availability and additional costs.

7. Photography & Privacy

Respect local communities—ask before photographing people. Social media sharing is welcome with respect to others' privacy.

8. Liability & Insurance

  • Skyward Safari Adventures is not liable for injuries, lost items, or delays beyond our control.
  • Clients must have insurance covering medical emergencies, trip issues, and personal liability.

9. Contact Us

📍 Skyward Safari Adventures
📧 Email: info@skywardsafariadventures.com
📞 WhatsApp/Call: +254 111 930516
🌐 Website: www.skywardsafariadventures.com

By confirming a booking with us, you agree to these terms. Let's make your dream safari a reality! 🚙🐘🌿

Payment Schedule

Deposit Requirements
Final Payment

Accepted Payment Methods

Price Inclusions & Exclusions

Typically Included:

  • Professional guide services
  • Park entrance fees
  • Accommodation as specified
  • Meals as per itinerary
  • Transportation
  • Game drives

Usually Excluded:

  • International flights
  • Visa fees
  • Travel insurance
  • Personal expenses
  • Alcoholic beverages
  • Tips and gratuities

Cancellation and Refund Policy

Cancellation by Client

More than 60 days before departure 10% cancellation fee
30-60 days before departure 25% cancellation fee
15-29 days before departure 50% cancellation fee
Less than 15 days before departure No refund

Cancellation by Skyward Safari

Itinerary Changes

We reserve the right to modify itineraries due to weather, wildlife movements, road conditions, or other circumstances beyond our control. Such changes do not entitle clients to refunds.

Alternative activities of equal value will be provided when possible.

Travel Documents and Requirements

Client Responsibilities

Health and Safety

Required Vaccinations
  • Yellow fever (mandatory in some areas)
  • Malaria prophylaxis recommended
  • Routine vaccinations up to date
  • Consult travel medicine specialist
Travel Insurance
  • Medical evacuation coverage
  • Trip cancellation protection
  • Adventure activity coverage
  • Minimum $100,000 medical coverage

Important: Skyward Safari Adventures is not responsible for visa denials, document issues, or travel delays due to incomplete documentation.

Responsibilities and Liability

Our Responsibilities

Client Responsibilities

Limitation of Liability

Skyward Safari Adventures acts as an intermediary between clients and service providers (hotels, parks, etc.). Our liability is limited to the total cost of services booked.

We are not liable for: injuries, illness, theft, flight delays, natural disasters, political situations, or force majeure events.

Wildlife and Nature Disclaimer

Wildlife viewing cannot be guaranteed. Animals are wild and move freely. Weather, animal behavior, and natural conditions affect viewing opportunities. No refunds are provided for missed wildlife sightings.

Force Majeure and Extraordinary Circumstances

Definition

Force majeure refers to unforeseeable circumstances that prevent us from fulfilling our contractual obligations. These events are beyond our reasonable control and could not have been reasonably anticipated.

Force Majeure Events Include

Our Response to Force Majeure

Refund Policy for Force Majeure

9. Contact Us

📍 Skyward Safari Adventures
📧 Email: info@skywardsafariadventures.com
📞 WhatsApp/Call: +254 111 930516
🌐 Website: www.skywardsafariadventures.com

By confirming a booking with us, you agree to these terms. Let's make your dream safari a reality! 🚙🐘🌿